PUDO Inc (CSE:PDO) (OTCQB:PDPTF), North America's only carrier-neutral parcel pick-up and drop-off network, said on Thursday that through its partnership with UK-based ZigZag Global, a returns portal for online retailers, it has expanded e-commerce returns services to customers of some of the world's largest retailers.
Toronto-based PUDO said that the expansion was through networking the PUDOpoint Counters Network with the ZigZag returns portals in online websites.
Increasingly, Canadians and Americans who shop domestically and internationally online, will see PUDOpoint Counters in the returns section of online check-outs, directing them to take returns to the Counters location nearest them, for expedited return, said the company.
"We have been partnered with ZigZag Global for more than two years, slowly proving our mettle, flexibility, and ability to scale across a vast landscape," PUDO CEO Frank Coccia said in a statement.
"Now that we have reached a tipping point of sorts in terms of consistent and daily PUDOpoint Counters Network expansion, it is easier and more cost-effective for us to consolidate an escalating volume of returns parcels in benefit of ZigZag's retail clients."
Canadian customers of one of ZigZag's largest US-based retail fashion clients, will see PUDOpoint Counters in the returns section of their online checkouts, helping them carry out cross-border returns in one easy step.
"Our partnership with PUDOpoint Counters will provide customers of some of the world's biggest retailers with a simpler, greener way of returning,” said ZigZag Global co-founder and CEO Al Gerrie.
“Drop off locations are becoming an increasingly popular way of making a return, and North American consumers will now have thousands of extra local businesses they can use.”
As e-commerce growth surges globally toward the $4 trillion level by the end of this year, reducing returns logistics costs is critical to the health of online retail, and fashion retailers in particular, said the company.
In 2019, the cost of e-commerce returns touched $363 billion in North America, a 50% jump since 2015. For online retailers, particularly fashion houses, the cost of returns can outpace revenue, and it’s not unusual for the costs tied to returns to consume an unsustainable one-third of revenue.
"By utilizing our PUDOpoint Counters Network to consolidate returns parcels at the community-hub level, and then leverage backhaul delivery truck space (the same trucks that drop-off at PUDOpoint Counters and would normally return empty or near empty) to ship parcels en-masse to regional warehousing for domestic or overseas shipping, we are making a serious economic and environmental dent in the returns equation,” noted PUDO’s Coccia.
“We grow our Network and gross revenue in the doing," he added.
Contact the author Uttara Choudhury at firstname.lastname@example.org
Follow her on Twitter: @UttaraProactive